Diamonds On Web - Customer Feedback
Letters from our Customers
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Hi Annalee, i am Maria Haefliger. I got the diamond ring today and it is absolutely stunning and beautiful. I really love it and the fitting is perfect, many people has noticed it already! i will certainly advise your website to some of my friends. Thank you very much indeed for your kindness and patience.
Your professionalism, help, and service is excellent, I look forward to shopping with you in the future.
My boyfriend proposed last night and I LOVE the ring. Thank you for all your help and patience. You really helped to make the moment so special. I love having such a beautiful diamond ring and without your help I wouldn't have achieved this. Thank you very much, Analee.
I spent 4 months educating myself about diamonds and searching for "that" stone. I finally found it at DOW! Since then I have made numerous purchases through DOW, and have been more than satisfied with each of them.
When I had an occasion "slip up" on me, Layla was able to get my gift shipped out late on a FRIDAY afternoon and I had it for our anniversary dinner Monday evening!!
From quality of product, to excellence of sevice I have been more than pleased with DIAMONDS ON WEB! (And so has my fiance!) Looking forward to a long relationship with your fine company. -Ted H.
I just want to tell you that I had the greatest
customer experience with you guys. Ordering a
diamond, let alone an engagement ring, over the
internet can be stressful and you made it extremely
easy and amazing. Layla was a pleasure to talk to
and having a beautiful ring in my hands, THREE
business days after ordering was just plain WOW.
I am going to recommend you to anyone needing
jewelry if this calibre in the future. Thanks again! I
know my girlfriend will say yes, but at least I know
she will have some great bling bling to go with it.
My sales agent Analee was so helpful and understanding in my decision on the purchase of a diamond ring. She treated me in a responsible and caring way. Her professionalism will go a long way for this company. I will only buy my jewelry from here for now on.
Great prices, nice searching capabilities. Inventory is almost overwhelming. I was previously a Blue Diamond customer. You have a new convert! Great site!
It was a great experience. I also used the live chat option to ask some question and that was timely and extremely useful.
Great people to work with and wonderfully helpful!
Richland , WA
Compared to all the other (dozens!, via Yahoo and Google) of "diamond" web sites that I explored on this ("first-time") occasion, The DoW web site was definitely the easiest to use, easily the most informative, and I cannot praise enough the overall "functional utility" of this site's SEARCH function(s)! The range of "selection" available was only slightly less amazingly impressive than the prices. Also, "educational info" provided was far beyond expectations -- and eminently, immediately useful. Overall, I have never encountered a web site as informative AND as easy-to-use AND as "shopper-friendly" as this one. GREAT JOB, Dow!! I will, absolutely, "come back"!!!
Web site is very informative and has a great all around view of their product.
Jersey City, NJ
The Chat help that Diamonds On Web offers was very helpful. I was able to acquire the answers that I needed.
I just wanted to send this note along to let you know my fiance and I received the engagement ring we ordered today. I have to tell you, we were nervous about what it would look like when we got it, but that was quickly taken away when he opened the rosewood box and took the first look. I could tell he was VERY satisfied with what he saw! When he turned to me and asked me to marry him, I took one look at the ring and was a shaking mess! Of course I said YES! The ring/diamonds are absolutely STUNNING! It's the most beautiful thing I have ever owned in my LIFE! We couldn't be more pleased with our purchase and would HIGHLY recommend DoW for anyone's jewelry needs. The diamond is bigger than we expected and is so full of sparkle and fire!
Thank you DoW, for making our engagement something we will always treasure.
I had heard about Blue Nile from some friends and was shopping around there and after going to a jewelry store and getting feel for carat size in real life instead of on the screen I did a little more shopping around online and found Diamonds on Web. After going back and forth between Blue Nile and DoW I found DoW’s return policy and prices to better by several hundred dollars. After purchasing the ring with confidence because of the return policy I was very pleased with the professional service and quick delivery. I would absolutely recommend this site to anyone that was shopping for an engagement ring.
A nice side story – my ring was supposed to be delivered on a certain day and since I wasn’t going to be there to accept the delivery I tried to leave a note asking the UPS guy to leave it on the back. He didn’t leave it on the back but left a slip saying he would be back after Labor Day, I called UPS and got them to change my address to work so that someone would be able to sign for it and much to my surprise and scare – he came back by my house that evening while my fiancée was helping me make some dinner. I was able to explain away the package which was thankfully very discretely labeled and the proposal went down without a hitch a couple weeks later.
I was very nervous about ordering something so important over the internet (not seeing it in person, or trying it on) but I can not begin to tell you how happy I am with this engagement ring. Everyone has complimented me on the uniqueness of it!
Mary Ann at DOW was most helpful and very professional.
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